SysDesks Help Center
How can we help?
Product documentation for SysDesks: how tickets, scoring, Remote Desktop, NorthMail, Active Directory, calls, chat, the Interview feature, asset management, shipping, documentation, accounts, and troubleshooting actually work.
Start Here
Set up your account and understand how a shift, a ticket, and scoring work.
Core Tools
Exactly how each console in SysDesks works — Remote Desktop, NorthMail, Active Directory, and more.
Communication
How calls, chat, and the mock interview feature actually work under the hood.
Account & Support
Plans, requirements, common errors, and answers to the questions we get most.
Looking for general IT-support knowledge rather than SysDesks product help? The blog covers the trade itself — this Help Center is scoped to how SysDesks works.