01
How Team Mode works
A Team has two roles: lead and technician. The lead owns the workspace and paid seats, shares the join code, organizes technicians, chooses how work reaches them, and reviews progress. Technicians use their own accounts and work inside the same simulated support environment available to an unlimited individual plan.
A lead can run an open queue, load a taught programme, or use an assigned queue. Groups can follow the Team programme or receive a separate learning path when one class, cohort, or department needs different work.
02
Use SysDesks in schools and training programmes
Teachers can put learners into technician groups, use a ready made programme, add readings, course sections, authored tickets, generated practice tickets, assessments, and interview checkpoints, then follow progress from the lead view.
Because the environment is simulated, a learner can make and correct support decisions without access to the school's production directory, endpoints, or help desk. The work remains practical while the risk stays inside the training workspace.
03
Use Team Mode for business Tier 1 onboarding
Businesses can give new technicians a shared sequence of identity, Windows, network, printer, security, communication, and escalation work before placing them in a live queue. A lead can watch how somebody investigates and documents a problem instead of treating course completion as proof of operational judgment.
04
Assign work and measure progress
The lead view includes technicians, groups, programmes, queue mode, direct ticket assignments, completion progress, career points, and the durable outcomes produced by the live technician seats. Assigned work lands in the technician's queue and taught work moves through the programme in order.
Organize
Use an Everyone group plus additional groups for classes, cohorts, departments, or onboarding waves.
Teach
Combine readings, courses, tickets, assessments, and interview checkpoints into a practical programme.
Assign
Hand a specific ticket to a technician when the task should not be selected from the open queue.
Review
See progress and outcomes from the same Team record the technician is working against.
05
Team pricing and seats
Team Mode is billed monthly in USD. The owner seat is $39.99 per month and each technician seat is $19.99 per month, with a minimum of two technician seats. The minimum Team therefore costs $79.97 per month before any applicable taxes shown by checkout.
The owner seat is included in the base subscription. Technician seats are the paid capacity used by active technicians. Adding seats changes the recurring subscription, and the checkout or billing portal shows the charge before confirmation.
06
Separate training access from production access
Team membership grants access to the SysDesks simulation, not to a school or employer network. Leads manage the training workspace and seats. They do not receive a technician's password or access to unrelated personal account data through the Team panel.
FAQ
Team Mode questions
Who is SysDesks Team Mode for?
Team Mode is for teachers, businesses, bootcamps, community groups, and other organizations that need to organize technicians, assign practical IT support work, and review progress in one simulated workspace.
What roles does a SysDesks Team have?
A SysDesks Team has two roles. The lead manages the workspace, seats, groups, programmes, and assignments. Technicians work the simulated queue, courses, calls, interviews, and assigned practice.
How much does SysDesks Team Mode cost?
Team Mode costs $39.99 per month in USD for the owner seat plus $19.99 per technician seat per month, with a minimum of two technician seats. The minimum monthly total is $79.97 before applicable taxes.
Can a lead create different groups or learning paths?
Yes. Leads can organize technicians into groups. A group can follow the Team queue and programme or use its own queue mode and taught programme when a cohort needs different work.
Does Team Mode provide access to a real company or school network?
No. Team Mode coordinates access to the SysDesks educational simulation. It does not connect learners or leads to a real directory, endpoint fleet, help desk, or production network.